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Call Center Headset

Resolving Grievances

1 day | 45 min session

What are the best ways for families and residents to resolve grievances?  Complaining, writing letters, calling state agencies are common ways to express your concerns.  However these may actually be counterproductive.  Learn how to present your concerns without challenging or blaming.  I explain to how resole your complaints and improve the care for your loved one.

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